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  • What it’s all about:

    Over the last 15 years the way we use data has dramatically changed and there has been no new legislation since 2003 in response to this. The new General Data Protection Regulation (GDPR) came into effect on Friday, May 25th 2018 - increasing your rights and giving you much more control over your personal data.

    Who I am:

    Hi, I’m Karen Grimes. I have been working as a massage and reflexology therapist for over 12 years.

    I believe in living a balanced, calm and fulfilled life. Transparency is key. And in that light, I want to reassure you that the utmost consideration is given to the data I collect and how I store and dispose of it. Your privacy is paramount.

    A break down of the data I collect and how I use it:

    1) Your contact details such as your name, email and phone numbers:
    ~ Your email will be used to share such information as special offers, new services, upcoming events and general information. You can “opt-out” from receiving these emails at any time. I will not contact you without your permission.
    ~ Your email will also be used to send out receipts for insurance purposes.
    ~ Your phone number will be used to send out a reminder before each treatment.

    2) Your general health and medical history:
    So I can attain an accurate understanding of your overall well being and determine the most beneficial treatment plan.

    3) Cookies & Google Analytics:
    To help me understand and improve your website experience.

    Who has access to your information:

    I am the only person who will have access to general information such as your contact name, email and phone number. If I am facilitating a course, talk or workshop then I will share your contact and other relevant details with the therapist, instructor or facilitator who will provide the service. Also, if there is a need to refer you to another complementary therapist, I will disclose certain information but only with your permission. I will not share information about you with anyone else. All your data is stored in the Republic of Ireland and we do not share your information outside of the EU.

    Cookies and how they are used on my site:

    A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    Traffic log cookies are used to identify which pages are being used. This helps analyse data about web page traffic and improve my website in order to tailor it to my customers' needs. This information is only used for statistical analysis purposes and then the data is removed from the system. Overall, cookies help me provide you with a better website, by enabling me to monitor which pages you find useful and which you do not. A cookie in no way gives me access to your computer or any information about you, other than the data you choose to share.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer but this may prevent you from taking full advantage of a website.

    How your data is stored and protected:

    Work specific tablet:
    I have a tablet that is only used for work pertaining to my holistic practice. I am the only person to have access to it. The tablet is password protected. All sensitive files are also password protected and encrypted if deemed essential. In the case of the laptop needing repairs, all sensitive information will be transferred to a USB stick which will be stored in a locked cabinet.

    Personal mobile:
    I have access to my emails and booking system on my mobile phone. In the case of my mobile needing repairs, all sensitive information will be deleted.

    How your data is deleted:

    Sensitive information is safely removed from my tablet and mobile once it is no longer required. Paper files are shredded. You can ask me to remove or destroy your personal information at any time.

    Legal basis:

    Our legal basis is explicit consent. Sounds serious but essentially this means that you have given me permission to process your personal data so that I can contact and continue to communicate with you about my services.

    How long I will keep your information:

    ~ Consultation forms and record sheets are legally required to be kept for up to 7 years.
    ~ General communications and conversational texts and emails will be deleted up to and within 1 year.

    Your rights under GDPR:

    Marketing - You have the right to ask me not to process your personal data for marketing purposes. I will usually inform you (before collecting your data) if I intend to use your data for such purposes or if I intend to disclose your information to any third party for such purposes and ask for your consent. You can exercise your right to prevent such processing use to collect your data by clicking the unsubscribe button in my emails or you can also exercise the right at any time by contacting me at fáilte@karengrimes.ie

    Access to Information and other rights – you have the right to ask to see the information which I hold about you and why. If you want to see the information I hold about you then you must ask for the information in writing and give your full name and address. You should send your request to the below contact details.

    If you need to contact me in regard to your personal data:
    Email: failte@karengrimes.ie or Phone: 0879558997

    If you are not 100% satisfied with the way we are handling your personal data then you can let us know. If we do not respond within 30 days you can get in touch with the Data Protection Office.

    To sum up...

    All data submitted by you - to me, will be treated with the utmost respect and discretion. No information will be shared without your consent. And all data will be securely destroyed by your request or when legally appropriate. Any changes I may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to my privacy policy.

    Thank You for reading my Privacy Policy ~ KarenGrimes.ie ~ Copyright © 2019.

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